Unified Communication Services (UCS)

Galaxy Backbone’s Unified Communications Service (UCS) integrates your communication tools so as to help you to optimize your business processes. 

We provide two lines of UCS as follows:

  • IP Voice and Video Telephony Services
  • Video Conferencing Services​


Service Hours

According to Scheduled Service Times (SST)

Service Support

Contact Us​

Standard Service Target

  • Provide 98% availability within Scheduled Service Times
  • Satellite based services may experience slight delay
  • To process requests for Minor Movements, Additions or Changes (MMAC) within 2 Business Days
  • Restore services within 4 hours for a severity 1 outage; 24 hours for a severity 2 outage and within 96 hours for a severity 3 outage   
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