Galaxy Backbone’s Unified Communications Service (UCS) integrates your communication tools so as to help you to optimize your business processes.
We provide two lines of UCS as follows:
- IP Voice and Video Telephony Services
- Video Conferencing Services
Service Hours
According to Scheduled Service Times (SST)
Service Support
Standard Service Target
- Provide 98% availability within Scheduled Service Times
- Satellite based services may experience slight delay
- To process requests for Minor Movements, Additions or Changes (MMAC) within 2 Business Days
- Restore services within 4 hours for a severity 1 outage; 24 hours for a severity 2 outage and within 96 hours for a severity 3 outage