Enables customers to be connected to the Internet through the Galaxy 1-GOV.net (1GDN) network via any gateway device and at all designated locations.
Standard Services Features
- Service plans in terms of bandwidth (network speed) and based only on customer profiling (observed bandwidth utilization)
- Services are subject to 1-GOV.net Acceptable Use Plan (AUP). Restricts access to high demand services and sites during peak work hours
- Content filtering, monitoring and protection from malware clogging
- Monthly bandwidth utilization monitoring reports
- Up to 256 Private IP addresses per location
- Up to 3 Live (NATed) IP addresses per service plan
- Bandwidth capacity planning services (upgrade notifications to customers)
- Quarterly preventive maintenance per location with reports
Optional Service Features
- Service plans in terms of data consumption. Unlimited speed.
- Non-managed/regulated access to the internet (Requires signing of GB Indemnity Agreements)
- Up to 8 live IP addresses on demand
- Bandwidth utilization monitoring and employee/host internet management services
- Comprehensive maintenance including LAN health check and optimization
- UTM/End point protection, Redundant service with automatic failover
- Zero restriction on internet services and sites at all times
- Redundant (alternative media) back-up link with automatic failover
- Hotspot services (individual user log-on authentication, management and billing)
Service Hours
According to Scheduled Service Times (SST)
Service Support
Standard Service Targets
- Provide 98% availability within Scheduled Service Times
- Guarantees Latency (Round Trip Delay) not greater than 300ms for terrestrial based services and 900ms for Satellite based services
- To process requests for Minor Movements, Additions or Changes (MMAC) within 2 Business Days
- Restore services within 4 hours for a severity 1 outage; 24 hours for a severity 2 outage and within 96 hours for a severity 3 outage