GALAXY BACKBONE INTEGRATED MANAGEMENT SYSTEM (IMS) POLICY STATEMENT
Galaxy Backbone (GBB) is an ICT infrastructure and service provider commissioned by the Federal Government of Nigeria to provide ICT solutions to government establishments and the private sector. GBB operates under the supervision of the Federal Ministry of Communications, Innovation & Digital Economy.
In fulfilling its mandate to establish and operate a secure, reliable, nationwide IP broadband network and managing critical national databases and transversal applications, Galaxy Backbone ensures that its operations, products and services are aligned with international best practices by integrating ISO standards on Business Continuity Management (BCMS), Quality Management (QMS), Service Management (SMS) and Information Security Management (ISMS). The commitment ensures the provision of resilient, high-quality, and secure ICT services, to support governmental operations and build trust in digital governance.
GBB is committed to the protection of confidentiality and integrity of information assets, by imbibing a culture of information security and assurance according to the ISO 27001:2022 ISMS (Information Security Management System) standard.
GBB is devoted to ensuring compliance with legal and regulatory requirements, timeliness in meeting business needs through consistent and excellent delivery of products and services with customer satisfaction and a strong culture of continuous improvement in accordance with ISO 9001:2015 – Quality Management System (QMS) standard.
GBB is dedicated to ensuring the safety of staff, assets and interested parties in the face of an incident, while employing proactive measures to maintain commitment to stakeholder business continuity through planning and strategy, risk assessments and continual improvement according to ISO 22301:2019 – BCMS (Business Continuity Management System) standard.
GBB is intentional about its availability of core IT services and delivery of high-quality IT services that meet the needs and expectations of our customers according to IT Service Management System (ISO 20000:2018) standard, with focus on customer satisfaction, availability and minimizing incidents. We maintain a culture of continuous improvement and performance evaluation.