Hosted Contact Centre Service with shared contact centre infrastructure and multi-tenant CRM. Business Process Automation and shared Call distribution infrastructure. Has options to deliver via physical IP/Video phones or soft phones, on-premise Agents or uses multi-purpose Agents. Facility is provided along with tools, systems etc.
Benefits
Key features that address customer pain points are as follows:
- Multi-tenants CRM
- Agents or uses multi-purpose Agents
- Deliver via physical IP/Video phones or soft phones, on-premise agents or multi-purpose agents
- Shared Call Distribution Infrastructure
- Enhanced overall operational efficiency through intuitive interface
- Facility is provided along with tools, systems etc
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