​​​Following the impact on connectivity services occasioned by the service outage reported by one of the national upstream providers, we have, in our commitment to providing excellent service to our customers, scaled up our capacity by acquiring additional capacity from other upstream service providers to augment the gap caused.

We are pleased to inform you that we are now at full capacity and can once again guarantee quality of service.

Furthermore, the following steps have been taken to further reduce any negative impact unforeseen outages may have on our quality of service:

  1. We have increased our eco-system of up-stream providers to ensure better redundancy and faster service restoration.
  2. We have increased our redundant service capacity quota to improve on our ability to ensure service quality, should any of our upstream service providers fail.
  3. We have also instituted a service crisis management team, which includes members of our executive management team to manage communication to our customers at different cadres during any future service issues of this impact.

Should you experience any service related issues, please contact our service desk further investigation via:

Phone call/WhatsApp:       0807 399 0518

Email:                                ServiceDesk@galaxybackbone.com.ng    

We thank you once again for your continued support and patronage.


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